Selecting and Using Customer Success KPIs
Key topics include:
- What are KPIs and its Importance
- What makes KPI Different from other Indicators?
- Practical Uses of KPI
- Definition and Types of Journals Renewals
- Defining Average Customer Value and its Uses
- What is a NPS and How does it Work?
- How can CSM help with Customer’s KPI Requirements
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Heather Thompson, Head of Customer Success, Flipdish
