The Customer Success Maturity Model

Key topics include:

• What is Customer Success Maturity Model and How it Started
• Brief Explanation of Stages of Customer Success Maturity Model

                   ➜ Basic Support

                   ➜ Streamline Incoming Requests

                   ➜ Efficiency & Self Service

                   ➜ Scale at Large

• Tips for Customer Success Teams in Using the Customer Success Maturity Model
• Importance of How Different Business Teams Collaborate for Customer Success
• Tips for Customer Success Leaders in Determining Team Software Platform Needs 

Panel Member:

Rick Adams, CEO & Founder, Practical CSM

Remco de Vries, Head of Marketing, Insided