What Customer Success Looks like at a Startup – Part 1

Key topics include:

• What is a Customer Success Mindset?
• Developing a Customer Success Team Goal

                   ➜ Product Complexity and Customer Complexity 

• Using the Customer Success Model

                   ➜ Different Formats

                   ➜ 4 Potential Areas

Panel Member:

Rick Adams, CEO & Founder, Practical CSM

Jennifer Chiang, CS Director, Yup