Blog
What is your customer success strategy? – Rants & Musings with Rick Adams
What is your customer success strategy? – Rants & Musings with Rick Adams Key topics include: Defining Customer Success Strategy Components of Customer Success Application of Customer Success Strategy to a Company Panel Members: Rick Adams, CEO & Founder, Practical CSM
Listening skills technique – active listening – Rants & Musings with Rick Adams
Listening skills technique – active listening – Rants & Musings with Rick Adams Key topics include: Importance of Active Listening 2 Parts of Active Listening ➜ What are 2 Parts of Listening? ➜ How does it work? Panel Members: Rick Adams, CEO & Founder, Practical CSM
Leading and Lagging indicators – Rants & Musings with Rick Adams
Leading and Lagging indicators – Rants & Musings with Rick Adams Key topics include: What is a Key Performance Indicator? Two Types of Key Performance Indicators Panel Members: Rick Adams, CEO & Founder, Practical CSM
How to Define our Customers Outcomes? – Rants & Musings with Rick Adams
How to Define our Customers Outcomes? – Rants & Musings with Rick Adams Key topics include: Three Aspects to an Outcome Key Components of an Objective Panel Members: Rick Adams, CEO & Founder, Practical CSM
When has onboarding been completed? – Rants & Musings with Rick Adams
When has onboarding been completed? – Rants & Musings with Rick Adams Key topics include: What is Onboarding in terms of Customer Success Management? How to know if Onboarding has Started and Ended? Who is Involved in Onboarding? Panel Members: Rick Adams, CEO & Founder, Practical CSM
Getting a Meeting with a Senior Stakeholder – Rants & Musings with Rick Adams
Getting a Meeting with a Senior Stakeholder – Rants & Musings with Rick Adams Key topics include: 2 Tips on How to Get a Meeting with a Senior Stakeholder What to Expect at a Meeting with Senior Stakeholders Individuals you encounter before Senior Stakeholder Panel Members: Rick Adams, CEO & Founder, Practical CSM
What is Customer Success? – Rants & Musings with Rick Adams
What is Customer Success? – Rants & Musings with Rick Adams Key topics include: Defining Customer Success and Customer Success Management What is a Customer Success Manager and What do they do? Panel Members: Rick Adams, CEO & Founder, Practical CSM
Directly & Indirectly Impacted Users – Rants & Musings with Rick Adams
Directly & Indirectly Impacted Users – Rants & Musings with Rick Adams Key topics include: Directly Impacted Users vs Indirectly Impacted Users Why a Customer Success Manager should also consider Indirectly Impacted Users Panel Members: Rick Adams, CEO & Founder, Practical CSM
Job Hunting Advice For Customer Success Managers – Alan Fecamp – Part Three
Job Hunting Advice For Customer Success Managers - Alan Fecamp - Part Three Key topics include: What Makes an Effective Cover Letter and Resume? What to do next when applications are submitted? Job Interview Techniques and Preparation Panel Members: Rick Adams, CEO & Founder, Practical CSM Alan Fecamp, Director, B2B SAAS & Technology for Pie Recruitment
The Zero In Formula and Customer Success – Dennis Geelen – Part 2
The Zero In Formula and Customer Success – Dennis Geelen – Part 2 Key topics include: Key Ingredients of Customer-Centric Innovation Link Between CS Management and Customer-Centric Innovation What Does Success Look Like in a Customer and Customer Success Manager’s Perspective Different Kinds of Innovations Tips on Improving Customer Success Levels Role of Leadership in Building an Innovative and Customer-Centric Business Panel Member: Rick Adams, CEO & Founder, Practical CSM Dennis Geelen, CS Consultant & Founder, Zero In
Job Hunting Advice For Customer Success Managers – Alan Fecamp – Part Two
Job Hunting Advice For Customer Success Managers – Alan Fecamp – Part Two Key topics include: Benefits of Building a Personal Brand Utilizing Communities for Recruitment Different Approachment on Employers Understanding Type of Roles and Companies Panel Member: Rick Adams, CEO & Founder, Practical CSM Alan Fecamp, Director, B2B SAAS & Technology for Pie Recruitment
The Zero In Formula and Customer Success – Dennis Geelen – Part 1
The Zero In Formula and Customer Success – Dennis Geelen – Part 1 Key topics include: What is Customer-Centric Innovation and its Importance? Difference between Customer-Centric and Product-Centric Correlations of Disruptive and Sustainable Business What is the Zero In Formula? Importance of Customer-Centrism Panel Member: Rick Adams, CEO & Founder, Practical CSM Dennis Geelen, CS Consultant & Founder, Zero In
Job Hunting Advice for Customer Success Managers – Alan Fecamp – Part One
Job Hunting Advice for Customer Success Managers – Alan Fecamp – Part One Key topics include: Determining Type of CS Role to Apply For Tips on Becoming a Potential Candidate for a Customer Success Role Auditing Process in Finding a Potential Employer Panel Member: Rick Adams, CEO & Founder, Practical CSM Alan Fecamp, Director, B2B SAAS & Technology for Pie Recruitment
Securing Your First Customer Success Management Position
Overview YES there are still JOBS to be filled in CUSTOMER SUCCESS MANAGEMENT BUT... you cannot expect to just walk into a dozen or so interviews and select the position of your choice! If you want to secure your first position as a CSM but have been frustrated by applying for position after position without much success - perhaps even without any response - then I have GOOD NEWS for you… WE CAN HELP YOU! Read on to find out more… Making the Transition is Tough Transitioning careers isn’t easy. It takes a certain amount of strength of will