The blog
Customer Success articles and videos
Practical ideas on Customer Success Management from Rick Adams and the Practical CSM team: skills, metrics, onboarding, renewals and the career.
The Customer Success engagement lifecycle – Rants&Musings with Rick Adams
Here, CEP Rick Adams describes the Customer Success Engagement lifecycle in its entirety.
Adjusting to remote working in the New Normal – Hubspot – Part One
Part 1 of this video will help you understand and adjust to remote working in the new normal with Hubspot.
What is NPS and how is it calculated? – Rants&Musings with Rick Adams
Rick Adams, author of the Practical CSM Framework, explains what NPS is and how you calculate it in this video.
Time Management – Important Vs Urgent – Rants&Musings with Rick Adams
Watch this video to comprehend Time Management and the fundamental distinction between Important and Urgent.
Customer Success Management from the investor’s perspective – Rav Dhaliwal – Part Three
Let's hear Rav Dhaliwal and Rick Adams talk about the third part of "Customer Success Management from the investor’s perspective".
My Customer will not return my call or emails, what should I do? – Rants & Musings with Rick Adams
My Customer will not return my call or emails, what should I do? – Rants & Musings with Rick Adams Key topics include: Understanding...
A Customer whose renewal is due this month is not happy with your software – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about "A Customer whose renewal is due this month is not happy with your software”.
Customer Success Management from the investor’s perspective – Rav Dhaliwal – Part Two
Let's hear Rav Dhaliwal and Rick Adams talk about the second part of "Customer Success Management from the investor’s perspective".
Working virtually from home is NOT the “new normal”, it’s the “old normal” – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about "Working virtually from home is NOT the “new normal”, it’s the “old normal” .
Customer says: “I don’t want Customer Success Management” – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about "Customer says: “I don’t want Customer Success Management”". You may view this article here!
Customer Success Management from the investor’s perspective – Rav Dhaliwal – Part One
Let's hear Rav Dhaliwal and Rick Adams talk about the first part of "Customer Success Management from the investor’s perspective".
Why do we need Customer Success Management? – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about "Why do we need Customer Success Management?". You may view this article here!
