New CSM video Series – Rants & Musings with Rick Adams
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Renewals and churn3 min read
Eight Things the Customer Success Team Should Do in a Recession – Part 1
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...

Leading CS teams5 min read
Why Frameworks Succeed
Einstein is supposed to have defined insanity as 'doing the same thing over and over and expecting different results'. So logically, sanity is doing...

Metrics and value5 min read
Data is the new Oil
An old business partner once told me, a business with one window for paying out, and five windows for paying in is the right...

