Health Scores for non-SaaS Products – Rants & Musings with Rick Adams
Rants and Musings Episode 59: Health Scores for Non-SaaS products Key topics include: Health Scores: What we need
What is “Digital Customer Success”? – Rants & Musings with Rick Adams
Rants and Musings Episode 58: Digital Customer Success Key topics include: What do we mean by “digital”? Trends
Is CS Leadership Failing? – Rants & Musings with Rick Adams
Rants and Musings – Is CS Leadership Failing? Key topics include: Characteristics of senior leaders in CSM Support
Time to Zero and Why it is Important – Rants & Musings with Rick Adams
Rants and Musings – Time to Zero and Why it is important? Key topics include: What is "time-to-zero"?
What I Don’t Like About NPS – Rants & Musings with Rick Adams
Customer Success Rants and Musings – What I don't like about NPS Key topics include: NPS limitations and
What to Automate? – Rants & Musings with Rick Adams
Customer Success Rants and Musings – What to Automate Key topics include: What is "automation"? Why CSM needs
Customer Communities – Why Bother? – Rants & Musings with Rick Adams
Customer Success Rants and Musings – Customer Communities; Why Bother? Key topics include: Why create a "customer community"?
Do you feel CSMs are better served by being aligned by industry? – Rants & Musings with Rick Adams
Customer Success Rants and Musings – Do you feel CSMs are better served by being aligned by industry?
Increasing Renewals with Sticky Content – Rants & Musings with Rick Adams
Customer Success Rants and Musings – Increasing Renewals with Sticky Content Key topics include: Adoption approaches and engagement
“Automated CS” is not “Lower Quality CS” – Rants & Musings with Rick Adams
Customer Success Rants and Musings - Automated CS is not lower quality CS Key topics include: What is