Customer Success Manager Certification
Trusted Customer Success Certification for Professionals, Jobseekers, and Teams
The Certified CSM Professional (CCSMP) program delivers a complete, structured path to Customer Success Manager certification. Whether you’re advancing your career, entering the field, or onboarding and upskilling your team, CCSMP provides practical, expert-led training built on the industry-standard Practical CSM Framework.
Designed for Individuals and Teams
Flexible, Self-Paced Online Learning
Recognized by Employers Worldwide
Why Choose our CCSMP Customer Success Manager Certification
Many professionals enter Customer Success without formal training, unsure how to grow their skills, demonstrate credibility, or align with industry standards. Jobseekers face unclear expectations. CSMs struggle to scale their knowledge. Team leaders need consistency across growing teams.
The Certified CSM Professional (CCSMP) program solves these challenges.
Built around the Practical CSM Framework, CCSMP provides a clear, flexible, and industry-recognized Customer Success Manager Certification path — designed to build confidence, deliver results, and support long-term career growth.
Scroll down to compare three Customer Success Certification program options – Basic, Scholar and Full.
CCSMP Basic – Foundational Customer Success Training Program
The CCSMP Basic is the perfect entry point for those seeking a Customer Success Manager Certification without committing to the full program upfront. It introduces the essential concepts and practices covered in the first two modules of the Practical CSM Framework — giving you a strong start and a recognized credential to show for it.
You’ll earn your Level 1 certification and have the option to upgrade later to Scholar or Full as your confidence and goals grow.
Includes:
- 2 training modules and tests
- Downloadable tools, workbooks, and exercises
- Level 1 Certification
- 2 verified, shareable digital badges
Best for:
- Early-career CSMs
- Career changers
- Team onboarding for CS-adjacent roles
CCSMP Scholar – Complete Customer Success Manager Certification Program
The CCSMP Scholar is ideal for professionals who want the full Customer Success Manager Certification without the need for CPD tracking. It delivers all ten modules of the Practical CSM Framework, combining strategic knowledge with practical tools to help you grow your confidence and capabilities as a Customer Success Manager.
Learn at your own pace with full access to structured training, exercises, and downloadable resources. Earn verified digital badges along the way and receive your certification upon passing the final exam.
Includes:
- 10 training modules and tests + 2-part final exam
- Downloadable tools, workbooks, and exercises
- Levels 1-4 Certification
- Verified, shareable digital badges
Best for:
- Aspiring and working CSMs
- Career changers seeking a complete program
- CS Team onboarding with flexible scheduling
CCSMP Full – Advanced Customer Success Manager Certification Program with CPD
The CCSMP Full is our most in-depth Customer Success Manager Certification, designed for professionals who want maximum value, accountability, and recognition. It includes the complete Scholar package along with time tracking, Continuing Professional Development (CPD) credit, and additional support features for teams and individuals alike.
Ideal for those who take their career growth seriously, want to meet formal CPD requirements, or need verifiable training hours for employer or compliance purposes.
Includes:
- 10 training modules and tests + 2-part final exam
- Downloadable tools, workbooks, and exercises
- Levels 1–4 Certification
- Verified, shareable digital badges
- 300h+ of CPD content
Best for:
- Experienced or fast-tracking CSMs
- Professionals with CPD or compliance requirements
- CS team leaders seeking formal, trackable training for their team
Compare CCSMP Certification Tiers
Each version of the Certified CSM Professional (CCSMP) program is designed to match different goals, experience levels, and support needs. Use the table below to find the right fit for your professional journey or team training requirements.
CCSMP Basic
- 2 training modules + tests
- Level 1 Certification
- No final exam (Module tests only)
- 4-6h to complete
- No CPD
- 2 verified digital badges
- Level: Beginner
- 12-month access
CCSMP Scholar
- 10 training modules + tests
- Levels 1-4 Certification
- 2-part professional exam
- 60-80h to complete
- No CPD
- 10 verified digital badges
- Level: Intermediate
- 12-month access
CCSMP Full
- 10 training modules + tests
- Levels 1-4 Certification + CPD
- 2-part professional exam
- 100-120h to complete
- CPD Reporting & Time Tracking
- 10 verified digital badges
- Level: Advanced
- 12-month access
Why Certification is so Important for Customer Success Managers
Customer Success is one of the fastest-growing professions — but it’s also one of the most misunderstood. Titles vary, expectations shift, and many professionals step into CS roles without structured onboarding or formal training.
That’s why certification matters.
A recognized Customer Success Manager Certification not only helps you build practical skills — it proves your capabilities to current and future employers. It creates alignment across teams, builds confidence, and shows that you take your development seriously.
For individuals, it’s a pathway to faster promotions and more meaningful work.
For teams, it brings consistency, accountability, and a shared language for success.
And for everyone, it signals commitment to excellence in one of the most strategic roles in today’s customer-centric companies.
What our students say
Customer Success Manager Certification for Teams
Looking to implement structured Customer Success training across your team? The Certified CSM Professional (CCSMP) program offers a scalable, role-specific Customer Success Manager certification path for entire departments — including CSMs, team leaders, onboarding and implementation specialists, and other customer-facing roles.
Unlike generic learning platforms, CCSMP provides consistent, framework-based certification built to support both professional development and operational excellence. Teams benefit from our tracking tool, optional automated progress reports, and integration support for in-house LMS platforms — making it easy to manage learning at scale.
Need help deciding which training mix is right for your organization? We don’t just offer certifications — we help you select the right programs based on your team’s structure, goals, and budget. Whether you’re onboarding new CSMs or reskilling a global customer success team, we can recommend role-specific paths, tailor quotations, and guide your rollout strategy.
What You’ll Learn Inside the CCSMP Program
The Certified CSM Professional (CCSMP) program is built around ten structured modules, each aligned with the Practical CSM Framework. From foundational concepts to advanced strategic planning, every module is designed to deliver real-world skills that Customer Success professionals can apply immediately.
You’ll follow a clear progression through Levels 1 to 4, covering topics such as stakeholder engagement, success planning, adoption, value realization, and ongoing CS strategy. Each stage includes knowledge checks, exercises, and downloadable tools to support active learning.
Want a detailed breakdown of what’s included in the complete certification course – Levels 1-4?
Frequently Asked Questions
Can I upgrade from Basic to Scholar or Full later?
Yes! Just contact us via the help widget or submit a request here, and we’ll guide you through your upgrade path and checkout process.
I completed a course on LinkedIn Learning, Udemy, or another partner site — can I still earn CCSMP certification?
Yes — if you’ve completed a PracticalCSM-powered course on a partner platform, you’re eligible for a discount on CCSMP. Since those platforms offer certificates of completion (not full certification), you’ll still need to complete the entire CCSMP program to earn Level 4 certification. Contact us via the help widget or submit a ticket and we’ll set you up with the right option.
Are all CCSMP courses fully online?
Yes. All training is 100% online and self-paced. You can access it anytime, from anywhere, with downloadable tools and exercises included.
What happens if I don’t finish within the access period?
We offer affordable renewal options — there’s no need to repurchase the certification.
• Renew Basic or Scholar
• Renew Full with CPD Access
Can I get custom training or workshops for my team?
Absolutely. We offer instructor-led workshops, certification rollout strategy, and advanced CS training tailored to your team’s needs. Use the help widget or submit a ticket to start the conversation.
What’s included in the CPD content for CCSMP Full?
Over 300 hours of indexed, searchable learning content. Includes CPD Path courses, deep-dive modules, bonus material, and resources designed for continuing professional development.
Who accredits CCSMP? Is it recognized?
There’s currently no external regulatory body accrediting Customer Success certifications. However, CCSMP is widely recognized across the industry. Many global enterprises have CCSMP-certified employees, and it’s trusted by department directors, hiring managers, and education leads as a credible benchmark of Customer Success capability. Our program is governed by an independent Certification Oversight Committee.
Do you help with finding a job?
While we don’t offer direct job placement, we do provide guidance throughout the program on how to position yourself for CS roles. Many learners add their CCSMP certification and badges to their LinkedIn profiles, resumes, and application materials with great success.
What’s the difference between CCSMP and CSM Essentials (CSME)?
CCSMP is our full professional certification program, best suited for working CSMs, career changers, and team rollouts. CSME is a lighter, faster-paced course designed especially for jobseekers and first-time CSMs. It includes an optional jobseeker track with guidance on CVs, interviews, and how to land your first role in Customer Success.
Can I preview the course before I buy?
We don’t offer previews for individual purchases, but if you’re considering training for a team of 10 or more, you can request a free 14-day trial for up to two team members. It’s a great way to explore the platform before rolling out training across your organization. Request a Team Trial →
Is there a money-back guarantee?
Yes. You have 14 days to try the course risk-free. If you haven’t moved past Module 1, you’re eligible for a full refund — no questions asked.
Explore More Resources
Whether you’re comparing training options or building a Customer Success enablement plan, these resources will help you make the right decision.
Practical CSM Framework PDFs
Download the foundational framework behind all CCSMP certifications — available for individual learners and team leaders.
Certification Oversight Committee
Our independent committee of CS leaders ensures the quality, credibility, and industry relevance of our certifications.
Meet the Committee →
Certification Duration Calculator
Estimate how long it will take to complete CCSMP based on your availability.
Use the Duration Calculator →
Training Strategy Guide
Compare delivery options and build the right Customer Success training mix for your organization.
Download the Strategy PDF →
What Our Clients Say
Read how CCSMP has helped professionals and companies alike.
Individual Testimonials →
Corporate Testimonials →
Help Center & Knowledge Base
Find quick answers, guides, and support articles any time.
Visit the Help Center →
Let’s Find the Right Customer Success Training for You
Not sure where to start? Whether you’re choosing your first course, planning a training path for your team, or exploring custom certification packages—we’re here to help.
Our team will guide you through the options, answer your questions, and help match the right training to your goals and experience level. We can also support team leaders in creating scalable learning programs tailored to their organization’s needs.