A conversation with Susan Ostojka

Growing Your CS Team

Susan is Head of Customer Success at Growbots. Growbots provides an all in one solution for driving predictable revenue growth through the use of its AI based platform that enables everyone who needs to generate leads, from sales to marketing, to reach out to hundreds of potential customers in minutes without the tedious and time-consuming process of manual prospecting and outreach.

Growing Your CS Team (Audio)

Key topics include:

• Preparing for Planned Growth of a CS Team

                   ➜ 4 Aspects of Planned Growth of CS Team

                   ➜ How can you Train your CS Team

• Process of Hiring for a CS Team

                   ➜ Application Process

                   ➜ Advertising CS Team Hiring

                   ➜ Interview Process in Hiring

• How does the Onboarding Process work?
• Techniques of Managing a Growing CS Team

Panel Members:

Rick Adams, CEO & Founder, Practical CSM

Zuzanna Ostojska, Head of Customer Success, Growbots