Practical Customer Success Management Shop

Welcome to our store! Explore our extensive range of training programs, certifications, and resources designed to support your professional growth in Customer Success. Browse below to find the right tools to enhance your skills and advance your career.

If you have any questions, feel free to use the help widget—we’re here to assist!

Team Reporting Membership

$97.00
Optimize your team's development with our "1 Year Team Reporting Membership". This package grants you one-year access to the Practical CSM Academy's in-depth team reporting tools. Monitor your team's progress, track their performance, and guide their development effectively. Please note, this membership doesn't include access to CPD or Certification content. Key features of this membership include:

Team Progress Tracking: Gain insights into time spent, logins, and badges earned.

Progress Speed Health Score & Graphs: Analyze the pace of your team's progress visually.

CPD Progress: Stay updated with your team's Continuing Professional Development journey.

Certification and CPD Activity: Monitor certification pursuits and CPD activities.

Individual Team Members Progress: Understand each team member's development path in detail.

For a tailored approach to your team's training and reporting needs, book a free training consultation at https://practicalcsm.com/checkup/. Our "1 Year Team Reporting Membership" is the ideal solution for leaders prioritizing data-driven strategies to enhance their team's performance within the customer success sphere.
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Certified CSM Professional Basic

$177.00
A foundational Customer Success training program designed for professionals transitioning into CS or supporting customer-facing work. Build structured, practical knowledge using the industry-standard Practical CSM Framework—while earning your first professional certification. What's included:

2 certification modules from the full CCSMP program

2 workbooks with scenario-based exercises

2 tests to assess understanding

Professional certificate: Certified CSM Professional – Level 1

Best for: Early-career Customer Success Managers, career changers, and adjacent team members who want recognized training, fast. Upgrade options available to continue to Levels 2–4 and CPD at any time.
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CPD Membership

$166.00
Broaden your professional horizons with our "Annual CPD Membership". This all-inclusive membership gifts you a full-year access to the vast Continuing Professional Development (CPD) resources of the Practical CSM Academy, including:

An expansive CPD Library: Immerse yourself in over 700 instructive assets designed to boost your industry expertise.

Comprehensive CPD Paths: Delve into 100+ hours of mini courses, crafted to optimize your learning journey.

Live Learning: Engage in real-time interactive sessions for immediate insights and practical solutions.

Successopedia: Ask an Expert & Your one-stop source for all success-related terms and concepts.

Additionally, this membership brings the unique opportunity to achieve recertification in the CCSMP Level 4. By completing 40 hours of CPD within a year, you can renew your certification, valid for the subsequent two years. Ideal for those committed to continuous learning, this membership forms a comprehensive platform for customer success professionals eager to refine their skills and stay abreast of industry developments.
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Academy Membership

$48.00
Revitalize your career development with our "Annual Academy Membership". Designed specifically for those whose certification has lapsed, this package offers you a second chance to complete your journey to becoming a Certified Customer Success Management Professional. What This Package Includes:

Certification Completion: If you were unable to finish your CCSMP course previously, this renewal allows you to complete your certification process.

Access to Training Materials: Receive one additional year of access to essential training materials to support your learning and completion of the course.

Stay Current and Competitive: Update your knowledge with the latest customer success strategies and tools, ensuring you remain competitive in the field.

This renewal package is ideal for professionals who started their certification journey but didn't cross the finish line. Reengage with your training, complete your certification, and take a significant step forward in your professional growth. Renew your commitment today and ensure your place in the evolving landscape of customer success management.
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CSM Essentials

$258.00
A practical Customer Success training course designed for jobseekers, career changers, and new CSMs—especially those moving in from sales, support, onboarding, or technical roles. What’s included:

7 core modules on essential Customer Success concepts

6 soft skills modules to boost confidence and communication

Optional jobseeker support track for those entering the field

Final 30-question test

Certificate of Completion

Perfect for aspiring CSMs looking to build a solid foundation and land their first role.
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Certified CSM Professional Full

$617.00
Our complete flagship certification program for CSMs, team leaders, and CS professionals looking to master the full Practical CSM Framework and earn all four certification levels—plus access to our CPD system for ongoing development.

What's included:

10 certification modules with workbooks, tools, and scenario-based exercises

10 tests plus 2 final exams (knowledge + scenario-based)

4 professional certificates: Certified CSM Professional – Levels 1–4

CPD access: 300+ hours of additional training, curated learning paths, and progress tracking

Ideal for CS professionals seeking complete, structured training with recognized credentials—and the ability to continue growing through CPD after certification.
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Certified CSM Professional Scholar

$487.00
A full certification program for CSMs and CS professionals who want to complete all four levels of the Practical CSM Framework—without the CPD component. What's included:

10 certification modules with workbooks, tools, and scenario-based exercises

10 tests plus 2 final exams (knowledge + scenario-based)

4 professional certificates: Certified CSM Professional – Levels 1–4

Ideal for professionals who want complete, structured training and globally recognized certification—without the need for ongoing CPD access.
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Practical Customer Success Management Shop

Team Reporting Membership

Certified CSM Professional Basic

CPD Membership

Academy Membership

CSM Essentials

Certified CSM Professional Full

Certified CSM Professional Scholar

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