🌆 Vancouver Customer Success Community: “AI Across the Customer Journey”

Join Vancouver’s growing Customer Success community for an evening of learning, inspiration, and networking — featuring three rapid, high-impact talks on how CS leaders are applying AI across the customer journey.

This session moves beyond theory and into real-world applications, covering how AI can accelerate onboarding, improve handovers, and strengthen retention. Whether you’re a CSM, CS leader, or RevOps professional, this event is designed to spark ideas you can take back to your team the next day.

💡 Featured Talks

1️⃣ Liz Lee — CSM Onboarding with AIFounder, eleeconsulting.ca | Former early CS leader at HootsuiteHow AI can accelerate CSM onboarding and support continuous enablement throughout the customer lifecycle. Includes practical tips for navigating client AI policies and creative workarounds for restricted environments.

2️⃣ Ellie Hutton — Sales-to-CS Handover with AIFractional CX Executive & Coach | Former VP of CX at Vision Critical (now Alida)Live demo: using a custom GPT to streamline and enhance the sales-to-CS handover process, driving better alignment and customer outcomes.

3️⃣ Alicia Taggio — Retention & Feedback with AIDirector of Customer Success, Tradable Bits | Former Customer Marketing at HootsuiteHow to leverage tools like Gong and Grain to identify churn risks, extract feedback trends, and craft data-driven product stories that resonate.

👥 Hosted by Michelle Bucek, Senior CS Leader at Fable, who brings 14 years of CS experience and a mission to strengthen Vancouver’s CS community.