The Post-Hype Reality of AI in CS

AI is increasingly part of the customer success conversation, but for many teams and leaders, it’s still early, and the impact is hard to explain.

Join Gainsight alumnus Rod Cherkas, CEO of strategy consulting firm HelloCCO and author of The Chief Customer Officer Playbook, Josh Schacter, SVP of Strategy and Market Development at Gainsight, and Casandra Brice, VP CS Americas at Zendesk, for an engaging discussion grounded in insights from Rod Cherkas’s AI-in-Post-Sale benchmark research.

You’ll learn: 

• Where AI is actually being adopted inside CS teams—and how deep it really goes
• Why productivity improvements show up fast, but real business impact lags behind
• How expectations from boards and execs are shifting
• What it takes to move from experimentation to outcomes you can defend

If you’re under pressure to “do something with AI” but still struggling to show the value, this session is for you.