Most adoption metrics measure logins and clicks, which were useful when companies measured CS on activity. But in 2026, they fall short because they don’t always tell you who’s realizing value, who’s at risk, or who’s on track to grow.

In this webinar, Gainsight’s VP of Customer Success, Roman Dalichow, will break down why traditional adoption signals can miss the mark, give leaders a false sense of renewal confidence, mislead health scores, and make it harder for CSMs to focus where it counts.

You’ll also learn:

• What signal-driven adoption looks like in practice, and how it helps teams focus where outcomes are possible
• How to connect product usage to expansion, GRR, and commercial moments
• How to rebuild your health score to separate meaningful engagement from activity