Onboarding and re-boarding at 10x — without hiring
Thursday 21 May · 16:00 CET · 30 min
Onboarding is the most resource-intensive motion in Customer Success. Re-boarding — when a customer stalls, churns a use case, or goes through a major change — is often even harder. And most CS teams are expected to do both with the same headcount they had two years ago.
AI changes the equation. Not just for your team, but for your customers too.
The real unlock isn’t automation for automation’s sake. It’s leverage — removing work that your customers used to have to do themselves. Fewer forms to fill in. Fewer kickoff calls to prepare for. Fewer follow-ups to chase. When AI handles the heavy lifting on both sides, onboarding actually gets done.
In this session, Johan Nilsson — founder of Startdeliver and Jecta — shares the concrete playbook for running onboarding and re-boarding at scale with AI.
You’ll leave with:
→ The 5 onboarding tasks AI can own from day one → How to build a re-boarding motion that doesn’t depend on CSM bandwidth → Practical examples of AI removing effort from your customers — not just your team
Hands-on, 30 minutes, no fluff. Built for CS teams that need to do more with what they have.
Free to attend. Seats are limited.
Register above to secure your spot.