How Do You Build a Selling Mindset in Customer Success Teams?

Everyone gets excited about new business — but where does most of your revenue actually come from? Renewals and uplift. And the team that owns more and more of that revenue is Customer Success: the people closest to your customers day to day, having the conversations that decide whether accounts grow or walk.

Yet Customer Success is the team that almost never gets sales training.
In Session 2 of our Enablement Series, Kelly Ross and Stephen Popp dig into how to enable the most overlooked revenue team in your company — without turning them into “salespeople.”