Back to actual intelligence: Demonstrating real ROI from onboarding to renewal

A customer asks what they’re actually getting for the renewal price. The QBR deck, the health score, the usage report. None of it settles the question.

That question is getting harder to dodge. AI gives customers a faster way to challenge every tool and every team they pay for, and a CS team without a clear answer loses the argument before it starts.

This live session with Certinia breaks down a real system for proving CS value at every stage, from onboarding through renewal, built on real customer data your team already has.

What you’ll take away

• Give customers a simple way to score their own progress and see value building in real time.
• Follow a clear framework with defined steps for proving value at each stage of the customer journey.
• Learn how to earn customer buy-in to share the metrics that prove real impact.

Why attend

• Stop losing your seat at the table when customers question your tools and your team. Build a framework that proves value instead of just claiming it.
• Overcome customer hesitation to share critical metrics by learning how to earn the trust and buy-in that opens up that data.
• Fix the disconnect between CS work and actual revenue by tying daily CS activity directly to measurable ROI leadership trusts.