About Practical CSM
The people behind the training
A small team of trainers, developers and operations people, built around one published method.
Marek Malinowski
CEO
Leads the business, the training platform and team partnerships.
Kinga Wołodźko
Senior Project & Operations Manager
Runs projects and day-to-day operations.
Gerald Gonzales
Operations Manager
Runs operations, learner support and customer service.
Rick Adams
Author, Practical CSM Framework and CCSMP
Author of Practical Customer Success Management (Taylor & Francis, 2018). Built Cisco’s global Customer Success certification.
Supported by our team of trainers, training specialists and learner support.
