Advice from a CSM’s CSM – Part 1
Key topics include:
- What exactly is a CSM’s CSM?
- Main Challenges of being a CSM
➜ Time Pressure
➜ Workload Pressure
- Advices in Overcoming Time and Workload Challenges
- Strategies on How to Deal with Demanding Customers
- Advantages and Disadvantages of Feature Requests
Panel Member:
Rick Adams, CEO & Founder, Practical CSM
Cole Sanders, Senior CSM, ClientSuccess
