A conversation with Adam Joseph
Customer Success and ROI
Adam has over 15 years of customer success leadership experience. His role as a senior CS consultant has provided him with a depth and breadth of experience in the CS profession that is second to none. His company CSM Insight provides a wide range of consulting and training options for CS leaders and their teams.
Customer Success and ROI (Audio)
Key topics include:
- What is ROI in Customer Success?
- What can the Customer Success Managers do to Maximize Customer’s ROI?
➜ Transitioning from Pre Sale to Post Sale
➜ Collaborating with Client in Setting Goals
➜ Tracking Process in Customer’s Journey
- Setting Value and Goals for Return on Investment
- Advices for Customer Success Manager when Customer’s ROI is not met
- Measuring, Analyzing and Reporting ROI
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Adam Joseph, Senior CS Consultant, CSM Insight
