Customer Success Courses
Flexible, Expert-Led Training for Customer Success Professionals, Jobseekers, and Teams
Explore a complete portfolio of Customer Success courses — from foundational learning and jobseeker onboarding to advanced professional training and CPD development. Our structured, practical programs are trusted by 150,000+ learners and teams to build skills, boost confidence, and drive Customer Success outcomes.
Designed for All Customer Success Levels
Includes Certification and CPD Courses
Trusted by 150,000+ Learners Worldwide
Why Choose Practical CSM’s Customer Success Courses?
Many professionals enter Customer Success without a clear learning path. For jobseekers, it’s hard to know where to start. New CSMs often feel overwhelmed. Meanwhile, experienced teams struggle to find practical, consistent training that fits real-world needs.
That’s where our Customer Success courses come in.
Designed for every stage of your career, our flexible, expert-led training portfolio includes foundational learning, certification tracks, and CPD-aligned development — all built on the industry-standard Practical CSM Framework.
Certified CSM Professional (CCSMP) – Customer Success Manager Certification Programs
The CCSMP is our flagship set of certification programs for Customer Success Managers. Built on the Practical CSM Framework, each tier supports professionals, jobseekers, and teams with structured, expert-led training.
Whether you’re starting with the basics or pursuing full certification with CPD, there’s a CCSMP program to match your goals.
Includes (CCSMP Scholar):
- 10 training modules with tests
- 2-part final exam
- Levels 1–4 Certification
- Verified digital badges
Best for:
- Working Customer Success Managers
- Career changers
- CS teams needing scalable training
Customer Success Management Essentials (CSME) Course
The CSME is a practical Customer Success Manager course designed for jobseekers, new CSMs, and CS-adjacent roles. It offers a quick, structured introduction to Customer Success Management without the need to commit to full certification.
Focused on the early stages of the Practical CSM Framework, this course helps learners build confidence, understand the CSM role, and prepare for long-term growth.
Includes:
- 7 core modules on essential CS concepts
- 6 soft skills modules focused on communication, empathy, and stakeholder management
- Optional jobseeker track
- 30-question test and certificate of completion
Best for:
- Aspiring Customer Success Managers
- First-time CSMs
- Sales, onboarding, technical or support roles moving into CS
CPD for Customer Success – Professional Development for Teams and Top Performers
Our CPD program is built for Customer Success teams and leaders with existing development frameworks. It’s ideal for companies integrating training into their LMS, or for professionals committed to maintaining high performance through ongoing learning.
With 300+ hours of content and new material added monthly, the CPD library offers deep, flexible learning across all core and advanced Customer Success topics. We recommend at least 40 hours per year to meet typical professional CPD standards.
Includes:
- Full CPD content library with search and filters
- Curated CPD paths and mini-courses
- CPD reporting and time tracking tools
- Monthly content updates and expert guidance
Best for:
- Customer Success teams with internal CPD requirements
- Leaders building structured development programs
- Experienced CSMs pursuing advanced growth
Compare Our Customer Success Courses
Each of our Customer Success training courses is designed to meet different needs, experience levels, and learning goals. Use the table below to explore which course best fits your background, role, or team development strategy — whether you’re starting out, upskilling, or managing a Customer Success team.
CSME
- For jobseekers, new CSMs, adjacent roles
- 25–35h of learning, jobseeker track
- Key Customer Success concepts
- Soft skills, exercises, and final test
- Certificate of Completion
- Supports entry into CS roles
- Self-paced, beginner-friendly
- Single product purchase
CCSMP (Scholar)
- For CSMs, career changers, and CS teams
- 60-80h of certification-level training
- Full Practical CSM Framework
- Exams, badges, tools, CPD tracking
- Levels 1–4 Certification
- Supports career growth and team rollout
- Self-paced, modular learning
- One-time purchase
CPD
- For experienced CSMs and CS leaders
- 300h+ of CPD content, updated monthly
- Advanced CS topics and skills
- CPD paths, reporting, searchable library
- CPD Reporting only
- Structured professional development
- Self-paced, with curated learning paths
- Requires consultation for teams
Why Customer Success Courses Matter
Many professionals enter Customer Success from other fields — often without formal training or a clear roadmap. That can lead to confusion, skill gaps, and slower career growth.
Customer Success courses provide structure, guidance, and practical knowledge. They help you speak the language of the role, build confidence, and deliver results faster — whether you’re new to CS or ready to grow in your current position.
A structured Customer Success Management course gives you more than just information — it builds your ability to think like a CSM, solve real-world problems, and align with the expectations of hiring managers and team leaders.
What our students say
Training Solutions for Customer Success Teams
Whether you’re building a new Customer Success function or scaling an existing team, consistent, role-based training is key. Our courses help teams align on best practices, improve performance, and deliver measurable outcomes — all while saving time on internal enablement.
We support team rollouts with onboarding paths, certification tracking, CPD reporting, and integration guidance for your internal systems. Programs can be tailored to different roles and experience levels, ensuring every team member gets what they need to succeed.
Investing in a Customer Success Management course for your team helps standardize knowledge, boost collaboration, and create a shared language for long-term growth.
What You’ll Learn in Our Customer Success Courses
Our courses are designed to build the skills, knowledge, and confidence you need to succeed in real Customer Success roles. Whether you’re just getting started or leveling up, you’ll gain practical tools and insights you can apply right away.
- Topics covered across our programs include:
- Core principles of Customer Success Management
- Communication, empathy, and stakeholder alignment
- Change management and business acumen
- Time management, goal setting, and planning
- Customer lifecycle strategy and success planning
Through structured, expert-led training, you’ll learn how to think like a Customer Success Manager — making informed decisions, managing stakeholders, and creating meaningful impact at every stage of the customer journey.
Each course is designed to be self-paced and modular, making it easy to fit learning into your schedule and revisit topics as your role evolves. You’ll gain not just knowledge, but practical confidence and a clear path forward in your Customer Success career.
Frequently Asked Questions
Which course should I start with if I’m new to Customer Success?
We recommend starting with the CSM Essentials (CSME) course. It’s designed for jobseekers and first-time CSMs, with foundational content and an optional jobseeker support track.
What’s the difference between CSME and CCSMP?
CSME is a fast-track introduction to Customer Success Management. CCSMP is a full professional certification program with 4 levels, assessments, and CPD options. CSME is ideal for entry-level; CCSMP is best for career growth.
Do I need a certification to work in Customer Success?
Certification isn’t mandatory, but it can help. Many top companies already use the Practical CSM Framework, and hiring managers often look for CCSMP certification as a trusted industry benchmark. Contact us via the help widget or submit a ticket if you’re unsure which path fits your goals.
Can I upgrade from one course to another later?
Yes. If you start with CSME or CCSMP Basic, you can upgrade to a higher program anytime — and the upgrade is cheaper than purchasing the full course. Contact us via the help widget or submit a ticket, and we’ll guide you through it.
Is this training fully online and self-paced?
Yes. All courses are 100% online and self-paced. You can train anytime, from anywhere, with access to downloadable tools and exercises.
I took a course on LinkedIn Learning or Udemy — what’s next?
That’s a great start! If you’d like to earn full certification, we offer a CCSMP discount for partner learners. Just contact us with proof of completion to get started.
Can we track certification for our team?
Yes. CCSMP Full includes team reporting and CPD tracking. Team leaders need a reporting license, and we offer optional automated CSV exports to help import results into your internal LMS or education system. Contact us if you’d like to explore reporting options or integrations.
Can we tailor training to different roles?
Absolutely. We offer curated CPD paths, job-based training suggestions, and team onboarding strategies to support CS Ops, team leads, and cross-functional roles. Contact us via the help widget or submit a ticket to learn more.
Do I get a certificate when I finish?
Yes. All our courses include a certificate. CSME offers a Certificate of Completion. CCSMP programs provide digital badges and multi-level certification. CPD learners receive tracked hours and optional reporting.
What happens if I don’t finish within the access period?
You can renew your access at a discounted rate — no need to repurchase the full course. Contact us if you’d like help extending your access.
Explore More Resources
Whether you’re comparing training options or building a Customer Success enablement plan, these resources will help you make the right decision.
Practical CSM Framework PDFs
Download the foundational framework behind all of our Customer Success training programs — available for individual learners and team leaders.
Free Chapter: Practical CSM Book
Start reading Chapter 1 of Practical Customer Success Management — the textbook behind our training programs.
Download Free Chapter →
The 7 Worst Mistakes When Applying for a CS Job
Essential reading for jobseekers — practical tips to stand out and avoid common pitfalls.
Download the PDF →
Training Strategy Guide
Build a smart, scalable Customer Success training plan for your organization.
Download the Strategy PDF →
Certification Duration Calculator
Primarily used by team leads, but helpful for individuals too — estimate how long CCSMP certification will take based on your availability.
Use the Calculator →
What Our Clients Say
See how our training has impacted individual professionals and global CS teams.
Individual Testimonials →
Corporate Testimonials →
Industry Oversight & Credibility
Learn how our Certification Oversight Committee ensures quality and relevance.
Meet the Committee →
Help Center & Knowledge Base
Find answers, support articles, and detailed guidance any time.
Visit the Help Center →
Let’s Find the Right Customer Success Training for You
Not sure where to start? Whether you’re choosing your first course, planning a training path for your team, or exploring custom certification packages—we’re here to help.
Our team will guide you through the options, answer your questions, and help match the right training to your goals and experience level. We can also support team leaders in creating scalable learning programs tailored to their organization’s needs.