AI ROI in Customer Success: Everyone’s Measuring AI Spend. Too Few Are Measuring Return.

Ziv Peled runs both the AI agenda and the customer relationship at AppsFlyer. He joins Dave Blake on the half of AI ROI almost nobody is measuring yet.

Ziv Peled has one of the rarest job descriptions in B2B SaaS: he’s Chief AI Officer and Chief Customer Officer at AppsFlyer — at the same time. At most companies those two mandates sit with different executives who quietly disagree about what AI is for. Ziv owns both.

Which means he’s spent the last several years doing what most CS leaders are in the middle of right now: pushing an AI transformation out from his own desk, to his customer success team, to the whole company — and then having to answer for what it produced.

On September 15 he joins Dave Blake, Founder and CEO of ClientSuccess, for a live fireside chat about how he did it.