Behind the Data: How Digital Customer Success Is Taking Center Stage in 2026

In this live session, we’ll go behind freshly released data to unpack what’s really changing, and why digital customer success, education, and community are moving from supporting roles to center stage in 2026.

You’ll hear directly from leaders actively changing how teams are structured, how community-led education works, and how success is measured in practice.

Get ready for a fast-paced mix of fresh benchmark data, real anecdotes from the field, and a forward-looking view of what’s coming next. Key topics include:

• New benchmark data on where companies are investing in digital customer success, education, community, and AI
• Real-world examples of how these changes are showing up today, from team structure and operating models to how leaders are redefining success
• Practical perspective on how AI is accelerating change, and where human judgment, trust, and community matter more than ever

Plus get access to your own copy of the data report, so you can take the insights back to your team and leadership!

Speakers:

• Jill Glynn, Senior Manager, Scaled Engagement, LinkedIn
• Samantha Murray, Strategic Advisor & GTM Strategy for CX & Learning Tech

We hope to see you there!