CSC London: Burnout, boundaries & balance: Navigating the human side of Customer Success

Burnout, boundaries & balance – Navigating the human side of Customer Success💬 

We’re bringing the CS community back together for an evening that goes beyond metrics and playbooks this time, it’s all about the humans behind the success.Join us for a relaxed, real-talk session on the emotional weight of working in CS and how we protect our well-being while still showing up for customers and our teams.

Why attend?
In this open, peer-led evening, we’ll dive into:
💡What burnout really looks like in CS and how people are dealing with it.
💡How leaders and ICs are setting boundaries in demanding, always-on roles.
💡Practical ways to protect your energy and find balance (without sacrificing customer outcomes).

What’s in it for you?
This isn’t a formal panel or presentation, it’s an evening of casual, meaningful conversations with fellow CS professionals who get it.
✅ Share your honest experiences with burnout and balance in CS.
✅ Hear how others are setting boundaries, managing stress, and staying motivated.
✅ Walk away feeling seen, supported, and recharged with new ideas.

Who should join?
🧑‍💻 CSMs, CS leaders, and anyone working in customer success who’s ever felt stretched too thin or stuck in “always-on” mode. This is your space to chat, vent, connect, and exhale.

Meet our host 👇
Chinelo Diejomaoh, Adoption Customer Success Manager at HiBob

A seasoned Customer Success leader with 8+ years of experience, Chinelo is passionate about helping customers realize their goals while driving strategic business growth. With a deep understanding of customer advocacy and cross-industry insights, she brings a wealth of knowledge – and a practical lens – to the AI conversation in CS.