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This event took place on Wed 4 Feb 2026. See upcoming events.
Past webinar from a partner

Customer Success is a Lie: NPS is Emotional Noise

Wed 4 Feb 2026

  • Dublin 5:00 PM to 6:00 PM
  • New York 12:00 PM to 1:00 PM
  • San Francisco 9:00 AM to 10:00 AM
Partner VirtualWebinar
Customer Success is a Lie: NPS is Emotional Noise

RSVP today to join me on Wednesday, February 4, 2026 at 11 AM CT, for something you did not expect me to say about Customer Success!

Today’s Topic: NPS – Emotional Noise: Not a Churn Predictor

A provocative, myth-busting session on why many Customer Success organizations think they’re practicing CS—yet still fail to deliver meaningful, repeatable, revenue-driving outcomes

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