From silos to success: Creating a seamless customer journey

Join our expert panel for a virtual discussion on how customer success professionals can unify sales, services, success, and support to achieve a truly connected customer journey.

Learn how a unified customer data strategy is the key to driving long-term growth, reducing churn, and delivering personalized experiences at every stage.

Can’t make it live? Don’t worry, we’ll still send you the recording.

Why attend?

In this session, you’ll discover how to:

• Gain a 360° view of the customer journey by connecting your core business functions.
• Drive predictable revenue and reduce costs with better visibility and best-practice orchestration.
• Create personalized customer experiences by seamlessly connecting every stage – from sales and service delivery to ongoing success and support.

Key challenges we’ll tackle:

• Disconnected systems and siloed data that block a holistic view of the customer lifecycle.
• Inefficient, manual processes that slow teams down.
• Customer churn and low renewals due to lack of insights and proactive engagement.

Meet the experts

We’ll be joined by Chris Petty, Senior Director Strategic Sales Programs, and Will Spice, VP Product Management, both from Certinia.

With over two decades of experience, Chris offers extensive technological expertise and a comprehensive understanding of business process efficiency and productivity enhancements.

Will leads the product design, development, and engineering teams to deliver a solution that enables organizations to leverage one platform and one team to deliver one value journey to maximize customer lifetime value.

Who should attend?

Customer professionals and leaders looking to:

• Improve cross-functional collaboration
• Leverage data to deliver measurable outcomes
• Build stronger, longer-lasting customer relationships