From Source to Course

Your CSMs shouldn’t have to choose between doing the same onboarding call for the tenth time or sending a PDF that never gets opened.

Customer Success teams spend countless hours repeating the same feature walkthroughs or emailing static PDFs that sometimes end up ignored. The goal isn’t necessarily to build a massive customer academy. It’s getting functional, engaging training in front of customers before they churn.

Join Seán O’Sullivan, AI Content Authoring Lead, LearnUpon, and Byrdie Bluebyrd, Leader of Learning & Development, AgentSync, to see how Agentic AI Course Creation turns the assets you already have into training your customers actually use.

It’s a practical look at how Agentic AI Course Creation is solving the CS content bottleneck. We’ll explore how to take the assets you already have, like slide decks, session recordings, release notes, and user guides, and transform them into interactive training courses in minutes using LearnUpon’s Create+.

You’ll see a build happen live on screen, hear how a real practitioner accelerated course output without adding headcount, and learn how to keep human control over the content that goes out under your brand.

Why attend:

• From blank page to finished course in minutes. See how agentic authoring ingests the CS artifacts you already have (slide decks, user guides, product specs) and generates a fully structured, interactive course without a blank-page start.
• Master the author-to-editor shift. Learn how CS teams are moving away from time-consuming content writing and toward high-leverage editing, brand control, and strategic messaging.
• Accelerate customer time-to-value. Understand how launching targeted courses faster cuts down repetitive 1:1 onboarding calls and speeds up product adoption.
• Maintain quality at scale. Walk away with best practices for keeping AI-generated content accurate, on-brand, and easy to update as your product evolves.

Your speakers

Seán O’Sullivan, AI Content Authoring Lead, LearnUpon

Seán leads the AI Content Authoring team at LearnUpon, overseeing the development of cutting-edge tools. With over seven years of SaaS leadership, he specializes in blending data with automation to build solutions that put the customer first. Seán is a firm believer that the future of learning lies at the intersection of technology and heart, and he focuses on using AI to empower creators to build high-quality content with unprecedented speed without losing the empathy that makes learning stick.

Byrdie Bluebyrd, Leader of Learning & Development, AgentSync

Byrdie designs and leads learning programs at AgentSync that help teams become confident, high-performing product experts. With over 16 years in the insurance industry and 7 years in learning and development, she brings a rare mix of deep industry expertise and modern learning strategy. Her recent focus has been integrating generative AI into learning and development in a way that enhances human thinking rather than replacing it. Known for a direct, grounded style, Byrdie speaks to what actually works in learning today.