Roundtable: Turning Real-Time CX Signals into Business Results

Four big brands. One live, unscripted discussion on how modern CX teams move from dashboards to real impact.

Customer experience teams are flooded with signals—from surveys and chats to social posts and support transcripts. But most of that insight never makes it to the people who can act on it. Are we preaching to the choir?

This isn’t your typical webinar. It’s a live, candid roundtable featuring CX leaders from Hyatt, Intuit, Zoom and Medallia—and you’re invited to join the conversation. Moderated by CMSWire Editor-in-Chief Dom Nicastro, come hear how they’re modernizing feedback programs and learn how you can do the same.

We’ll be discussing:

• How these brands use real-time customer signals to drive faster, smarter decisions
• Why AI isn’t magic—it needs context to actually move the needle
• Strategies to embed insights across teams, from frontline to C-suite
• The right way to balance automation and human expertise for scalable CX

Don’t miss this chance to talk CX with leaders who’ve been there, done that. Save your spot and be part of the discussion.