Scale CS with Partners

​Scale CS with Partners

​Thursday 11 June · 16:00 CET · 30 min

​Partner-led growth is accelerating. More and more B2B SaaS companies are building and scaling their business through resellers, implementors, and channel partners — and increasingly, those partners are taking on a bigger role in customer success too.

​Your partners are already talking to your customers. They’re doing implementations, running training, handling support. In many businesses, they’re the primary relationship.

​So why aren’t they a formal part of your CS motion?

​The companies winning at partner-led growth have figured out that partners aren’t a channel to manage around — they’re an extension of your CS capability. When partners are set up to drive success, your reach multiplies without your headcount growing.

​But making that work requires a different approach. Different visibility, different playbooks, different ways of measuring health and risk across a network you don’t fully control.

​In this session, Johan Nilsson — founder of Startdeliver and Jecta — shares a practical framework for turning your partner network into a scalable CS motion.

​You’ll leave with:

​→ How to structure the CS relationship when a partner sits between you and your customer → What partners need to drive success — and what you need to stay in control → How AI enables your partners to act as CS professionals without becoming one

​Hands-on, 30 minutes, no fluff. Built for CS and revenue leaders scaling through partners.

​Free to attend. Seats are limited.

​Register above to secure your spot.