Turn Data into Action: How CS Teams Can Leverage AI to Drive Growth

AI is transforming Customer Success, but for many CS and revenue leaders concerns around data privacy, technical complexity, and unclear ROI continue to stall progress.

Join this live session as we unpack how to navigate these roadblocks, from building a business case that satisfies security teams to getting stakeholder buy-in and budget approval.

We’ll also dive into the “now what?” side of AI:

• How to operationalize AI once it’s live
• Where it actually moves the revenue needle
• How to measure impact across churn prevention, expansion, and forecast accuracy

Whether you’re evaluating AI or already invested, you’ll walk away with practical strategies for turning AI from a concept into a measurable growth driver, especially within data-sensitive or regulated environments.

Speakers

• Ori Entis, SVP, Product, Staircase by Gainsight
• Strath Lanyon, Chief Client Success Officer, Xceptor