The Customer Success Maturity Model
Key topics include:
- What is Customer Success Maturity Model and How it Started
- Brief Explanation of Stages of Customer Success Maturity Model
➜ Basic Support
➜ Streamline Incoming Requests
➜ Efficiency & Self Service
➜ Scale at Large
- Tips for Customer Success Teams in Using the Customer Success Maturity Model
- Importance of How Different Business Teams Collaborate for Customer Success
- Tips for Customer Success Leaders in Determining Team Software Platform Needs
Panel Member:
Rick Adams, CEO & Founder, Practical CSM
Remco de Vries, Head of Marketing, Insided
