A conversation with Emma Lampert
Maximizing the Value from Pilots
Emma is a Head of Global Success at Localz with 10 years of change success experience for retail, logistic and field services. Currently focused on last-mile software for field services, Emma and the success team at Localz are reducing customer appointment anxiety and delivering first-time customer happiness.
Maximizing the Value from Pilots
Key topics include:
- Process of Getting Customer Value
- Implementing Project Plans
- Advice on How to Start Maximizing Value
- Strategies in Charting Phase One vs Pilot Implementation
- Business Functions Involved in Maximizing Values from Pilots
- Tips in Effective Selling of Pilot Process
- Moving Customer from Pilots to Production
- Pros and Cons of Pilot Strategy vs Freemium Strategy
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Emma Lampert, Head of Global Success, Localz
