What Customer Success Looks like at a Startup – Part 2
Key topics include:
- 4 Potential Areas of Customer Success Model
- What is Customer Journey
➜ Why is it Important?
➜ Mapping Customer Journey
➜ Gaps in Customer Journey
➜ Providing Service throughout Customer Journey
- What is Bandwidth and How to Manage it?
- Advices for Customer Success Teams during Pandemic
Panel Member:
Rick Adams, CEO & Founder, Practical CSM
Jennifer Chiang, CS Director, Yup
