• Practical CSM The Role of Change Management with Mark Yearby – Part 2

The Role of Change Management with Mark Yearby – Part 2

Key topics include:

  • Changes as an Opportunity for Customer Success
  • What is Ostrich Syndrome, Brexit, and Three-legged Stall?
  • Customer Success Process (Assessment, Planning, and Implementation)

Panel Members:

Rick Adams, CEO & Founder, Practical CSM

Mark Yearby, CEO & Founder, MARQ-ONE

By Published On: December 7th, 2020Categories: Latest Podcasts

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