The blog
Onboarding and adoption
Onboarding, adoption planning, the customer journey and change management.
Contracts to User Guides: Elevating Customer Touchpoints with Advanced Document Solutions
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
7 Essential Steps to Create a Successful Customer Journey
It's time to take a look at what the future of Community and Customer Success might hold. Check out Practical CSM’s three predictions for...
How to Support Change in Your Organization
Strictly speaking, the subtitle for this article is not entirely accurate since doing nothing is an option; it's just not likely to be a...
Three (3) Problems That May Affect Adoption Implementation
Practical CSM discuss about the Three (3) Problems That May Affect Adoption Implementation. You may read about it here!
How to conduct a Pilot Study in Customer Success
Practical CSM discuss about the Three steps to a successful pilot study. You may read about it here!
Rick Adams talks about Change Management Adam Joseph
Practical CSM introduces Rick Adams shares about his thoughts about the Change Management Adam Joseph. You may read about it here!
8 Steps to Turn Touchpoints into Opportunity
Identifying all and optimizing touchpoints, bringing customers closer to success. Here's an overview about the 8 Steps to Turn Touchpoints into Opportunity.
Time to Zero and Why it is Important – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about Time to Zero and Why it is Important. You may view this article here!
Customer Lifecycle at Scale – Part 3
Let's have a discussion about the third part of "Customer Lifecycle at Scale". You may view this article here!
Customer Lifecycle at Scale – Part 2
Let's have a discussion about the second part of "Customer Lifecycle at Scale". You may view this article here!
Customer Lifecycle at Scale – Part 1
Let's have a discussion about the first part of "Customer Lifecycle at Scale". You may view this article here!
The Role of Change Management with Mark Yearby – Part 3
Let's hear Mark Yearby about the second part of "The Role of Change Management”. You may view this article here!
