Do the Current Customer Success Software Platforms Have it All Wrong?
My podcast guest Jake Sorofman thinks so! Jake is President of MetaCX – an Indianapolis-based startup that has raised just under $25m dollars to pioneer a new, outcomes-based approach for managing the entire customer lifecycle by transforming how suppliers and buyers collaborate and win together.
The podcast title is “Why Customer Success Platforms have it All Wrong” and you really do NOT want to miss this controversial conversation!
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 1
Key topics include:
- 4 Fundamental Flaws in Conventional Customer Success Thinking
➜ Tyranny of “Busy”
➜ Adoption and Sentiment as False Measures of Value
➜ Health Scores as a False Measure of Risk
➜ Customer Success as a Role Instead of a Goal
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Jake Sorofman, President, MetaCX
