The blog
Leading CS teams
Building, scaling and leading Customer Success teams and strategy.
Ten Ways AI Will Disrupt Customer Success Management in 2025/2026
Discover how AI is reshaping Customer Success - from hyper-personalization to predictive insights - and what your team must do to stay ahead.
Customer Success: The Key to Long-Term Business Growth
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
How Customer Success Management Enhances the Accounting Firm Experience
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Customer Success Management Leadership & Management
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Revolutionizing Customer Success: Integrating Modern Web Frameworks for Enhanced User Experiences
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
The Impact of Digital Transformation on Customer Success in Traditional Businesses
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Customer Success Technology Tips for Leaders
As Chief Customer Officers, VPs of Customer Success, and other senior-level Customer Success Managers, you know that technology plays an essential role in Customer...
Unlocking Growth Beyond SaaS
Explore the universal relevance of Customer Success Management in diverse industries. Discover how it is transforming businesses beyond SaaS, nurturing existing customer relationships, and...
Myth Busted: CSMs Can Do It All. How to Avoid Quiet Quitting in Your CS Team
Discover proven methods to tackle quiet quitting within your customer success team. Learn how to boost employee engagement and create a positive workplace.
When Should a Startup Build Its CS Team and Strategy?
Find out when startups should set a customer success strategy and build the CS team. Plus, discover why customer success should be a core...
How to Drive Your Customer Success Team to Excel
Managing a successful customer success team can be a challenging task. The needs of your team will change as it grows and matures, and...
Maximizing Community in Customer Success Management
Effective Customer Success Managers know that creating and maintaining a strong sense of community among their customers is essential to ensuring long-term success. But...
