Do the Current Customer Success Software Platforms Have it All Wrong?
My podcast guest Jake Sorofman thinks so! Jake is President of MetaCX – an Indianapolis-based startup that has raised just under $25m dollars to pioneer a new, outcomes-based approach for managing the entire customer lifecycle by transforming how suppliers and buyers collaborate and win together.
The podcast title is “Why Customer Success Platforms have it All Wrong” and you really do NOT want to miss this controversial conversation!
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 2
Key topics include:
- How to Save your Customers from Churning
- Involvements in Delivering Customer Success
- Mistakes of Customer Success Platforms
- Key characteristics of the Next Iteration of Customer Success Platforms
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Jake Sorofman, President, MetaCX
