Rick Adams, CEO, and Founder of Practical CSM talks about Change Management
with Gainsight’s RVP of Customer Success, Adam Joseph.
Change is stressful and risky- but how can we make it work for us?
Change happens quickly, and the process is stressful; however, inevitable to proceed and grow. Companies and customers equally transform for the better and continuously expect to improve over time. However, ineffective change management has caused failure for multiple projects. Commonly, there was little to no preparation and no one to support the customers and the company during the transition.
What are the best practices of change management to ensure its success?
Rick Adams was invited and held a webinar with Adam Joseph of Gainsight on the value of managing change effectively. They were able to explore the challenges in change management and how to deal with them. Here are some key points of what a Customer Success professional should do:
- Drive awareness for the cause of change
- Explore the impact of change
- Support the customers and the company during the transition
- Communicate the data
Should you wish to learn more about change management and the role of Customer Success professionals in its implementation, our Certified Customer Success Management Professional (CCSMP) program is a significant next step. Check it out here: https://practicalcsm.com/certified-csm-professional/.
If you want to watch the Change Management within Customer Success webinar and listen to their conversation, click here: https://info.gainsight.com/change-management-within-customer-success-webinar.html.
You can learn more about the certification program here: https://practicalcsm.com/certified-csm-professional/. If you are a Customer Success leader searching for the best training program for your team, check this out: https://practicalcsm.com/team/
