How to build the best Customer Success team?
How to build the best Customer Success team? Three (3) essential steps to forming a world-class Customer Success team
What Makes Customer Success Unique?
What Makes Customer Success Unique? The difference between Customer Success and Customer Experience, Customer Support, Account Management, and Customer
What is “Knowledge Centered Service”? – Alistair Field – Part 2
What is “Knowledge Centered Service”? Pt. 2 Key topics include: Application of Knowledge Centered Service in Building Customer
Health Scores for non-SaaS Products – Rants & Musings with Rick Adams
Rants and Musings Episode 59: Health Scores for Non-SaaS products Key topics include: Health Scores: What we need
What is “Knowledge Centered Service”? – Alistair Field – Part 1
What is “Knowledge Centered Service”? Pt. 1 Key topics include: Data vs Knowledge What is a Knowledge Centered
What is “Digital Customer Success”? – Rants & Musings with Rick Adams
Rants and Musings Episode 58: Digital Customer Success Key topics include: What do we mean by “digital”? Trends
Churn and How to Avoid It – Anita Toth – Part 3
Churn and How to Avoid it (Part 3) Key topics include: Facilitating interviews and focus group discussions. Planning
Churn and How to Avoid It – Anita Toth – Part 2
Churn and How to Avoid it (Part 2) Key topics include: Customer retention insurance Survey forms and customer
Is CS Leadership Failing? – Rants & Musings with Rick Adams
Rants and Musings – Is CS Leadership Failing? Key topics include: Characteristics of senior leaders in CSM Support
Churn and How to Avoid It – Anita Toth – Part 1
Churn and How to Avoid it (Part 1) Key topics include: What is "churn"? Qualitative and quantitative research