The blog
News and industry views
Practical CSM news, milestones and awards, plus industry studies, predictions and book reviews.
Over 50,000 students have completed our Customer Success Fundamentals on LinkedIn Learning
We are thrilled to share that over 50,000 students (in fact 63,520 to be precise) have successfully completed our Customer Success Fundamentals online self-study...
The Chief Customer Officer Playbook by Rod Cherkas
Book Club Join Rod Cherkas, author of the best-selling book The Chief Customer Officer Playbook, as he shares actionable strategies you can use to...
2023 for CS Management
Customer Success has come a long way since its inception. In 2023, Customer Success Management will be more developed and widespread than ever before....
Customer Success Survey 2023 – Two Preliminary Findings
Thank you to all the Customer Success Leaders who have already contributed to our Customer Success Management Training & Certification Survey 2022/23. The good...
Rick Adams has been awarded one of Top 25 CS Influencers of 2022
First and foremost, I want to extend my gratitude to the ClientSuccess CS100 Summit for putting this event together and recognizing everyone’s efforts in...
Practical CSM reached 100,000 students
Practical CSM shares about how Practical CSM reached 100,000 students on LinkedIn Learning. You may read about it here!
Rick Adams, is set to judge who will be the best in Customer Success
Practical CSM introduces Rick Adams, author of the Practical CSM Framework. You may know him here!
Results from the Churnzero “Customer Success Leadership Study” – Abby Hammer – Part 3
Let's hear the rants and musings with Rick Adams about the third part of Results from the Churnzero “Customer Success Leadership Study”.
Results from the Churnzero “Customer Success Leadership Study” – Abby Hammer – Part 2
Let's hear the rants and musings with Rick Adams about the second part of Results from the Churnzero “Customer Success Leadership Study”.
Results from the Churnzero “Customer Success Leadership Study” – Abby Hammer – Part 1
Let's hear the rants and musings with Rick Adams about Results from the Churnzero “Customer Success Leadership Study”. You may view this article here!
My Role at PracticalCSM – Marek Malinowski – Coffee Bar Conversations
Let's hear Marek Malinowski about his Role at PracticalCSM . You may view this article here!
The Customer Success Profession in 2021 – Remco’s Predictions – Part 3
Let's the prediction of Remco De Vries about the third part of "Four challenges for the Customer Success Profession". You may view this article...
