How to calculate the ROI of Customer Success?- PracticalCSM

Customer Success Rants and Musings – How to calculate the ROI of Customer Success

Key topics include:

What is “ROI”?
How ROI differs from sales
Journey on customer’s purchase
Types of KPI

Panel Member:

Rick Adams., CEO & Founder, Practical CSM

By Urszula ChlusPublished On: January 25th, 2021Categories: Bite-sized Learning

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