The blog
Metrics and value
Health scores, KPIs, NPS, ROI and proving the value customers get.
Data-Driven Customer Success: Leveraging Metrics for Proactive Engagement
This article explores how data is transforming the role of Customer Success Managers (CSMs) from reactive problem-solvers to proactive, strategic partners. It outlines the...
Customer Success Management and Revenues – An Alternative Perspective
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
5 Factors Affecting Customer Satisfaction
Customer satisfaction is one of the most important elements to consider for Customer Success. Companies need to understand what factors can impact a customer’s...
Data is the new Oil 
An old business partner once told me, a business with one window for paying out, and five windows for paying in is the right...
Utilizing Data and Technology to support Customer Success Management efforts 
Data and technology are essential components of successful business operations, providing the insights and tools needed to manage customer success effectively and any aspect...
6 Essential KPIs in Customer Success
Practical CSM discuss about the 6 Essential KPIs in Customer Success. You may access it here!
What is a Customer Health Score?
Practical CSM discuss about the Customer Health Score. Our specialists will show you how to take the opportunity.
Health Scores for non-SaaS Products – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about the Health Scores for non-SaaS Products. You may view this article here!
What I Don’t Like About NPS – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about What he Don’t Like About NPS. You may view this article here!
The Role of Data in Customer Success Management – Prithwi Dasgupta – Coffee Bar Conversations
Let's hear Prithwi Dasgupta about Role of Data in Customer Success Management. You may view this article here!
SMART Objectives – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about the SMART Objectives. You may view this article here!
How to calculate the ROI of Customer Success – Rants&Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about How to calculate the ROI of Customer Success. You may view this article here!
