Customer Success Rants and Musings – How to calculate the ROI of Customer Success
Key topics include:
- What is “ROI”?
- How ROI differs from sales
- Journey on customer’s purchase
- Types of KPI
Panel Member:
Rick Adams., CEO & Founder, Practical CSM
Customer Success Rants and Musings – How to calculate the ROI of Customer Success
Key topics include:
Panel Member:
Rick Adams., CEO & Founder, Practical CSM
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