Churn and How to Avoid it (Part 1)
Key topics include:
- What is “churn”?
- Qualitative and quantitative research for Customer Success
- Principles in churn crushing
- “Mouth-marketing” strategies
- Managing churn to improve Customer Success
Panel Members:
Rick Adams., CEO, Practical CSM
Anita Toth., Chief Churn Crusher, Anita Toth Inc.
