The blog
Renewals and churn
Retention, renewals, churn and what to do when customers go quiet.
Eight Things the Customer Success Team Should Do in a Recession – Part 8
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
Eight Things the Customer Success Team Should Do in a Recession – Part 7
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
Eight Things the Customer Success Team Should Do in a Recession – Part 6
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
The Power of Asking: Uncovering the Why Behind Customer Churn
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Eight Things the Customer Success Team Should Do in a Recession – Part 5
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
My Customers Are Ghosting Me, What Do I Do?
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Eight Things the Customer Success Team Should Do in a Recession – Part 4
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
Eight Things the Customer Success Team Should Do in a Recession – Part 3
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
Ten Steps to a Successful Renewal
Customer Success is the cornerstone of a successful business. It is the practice of ensuring that your customers achieve their desired outcomes while using...
Eight Things the Customer Success Team Should Do in a Recession – Part 2
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
Effectively Handling Customer’s Renewal Objections in Customer Success Management
Customer objections are a common occurrence in Customer Success Management. A customer who objects against renewing their contract definitely has a reason for doing...
Eight Things the Customer Success Team Should Do in a Recession – Part 1
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
