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How to Talk Expansion Without Feeling Salesy
How to Talk Expansion Without Feeling Salesy
Most Revenue teams know expansion is critical to driving NRR, especially as net-new business becomes harder to come by. What’s
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Customer Success: Successful Communication as a tool of a CSM
Customer Success: Successful Communication as a tool of a CSM
▶️ When? Jan 28, Wed, 17.30 - 19.30 ▶️ Where? Kaisaniemenkatu 4, 00100 Helsinki, 3rd floor, Refined office ▶️ Topic:
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Unlocking Value Across Internal Teams – Turning Community Into An Internal Growth Engine
Unlocking Value Across Internal Teams – Turning Community Into An Internal Growth Engine
Your customers are learning, sharing, and solving problems in your community every day. But is anyone inside your company actually
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Revenue-Grade Customer Success: Curing Health Score Overload Syndrome
Revenue-Grade Customer Success: Curing Health Score Overload Syndrome
Health scores were created to manage risk, but many CS teams now overlook them. If most of your accounts appear
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Customer Success is a Lie: NPS is Emotional Noise
Customer Success is a Lie: NPS is Emotional Noise
RSVP today to join me on Wednesday, February 4, 2026 at 11 AM CT, for something you did not expect
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AI in Customer Success: Practical Use Cases for VOC and Renewals
AI in Customer Success: Practical Use Cases for VOC and Renewals
Customer Success teams are expected to use more AI. The problem is most teams aren’t told how. This hands-on workshop
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How AI Agents Are Redefining Customer Success
How AI Agents Are Redefining Customer Success
Customer Success hasn’t changed in intent — but it has changed in execution. As customer bases grow, leaders struggle with
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AI as a Strategic Partner for Customer Success Managers
AI as a Strategic Partner for Customer Success Managers
AI as a Strategic Partner for CSMs is a highly interactive working session where you actively use AI to rethink
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What the Data Says About Customer Success in EMEA—and How to Use It in 2026
What the Data Says About Customer Success in EMEA—and How to Use It in 2026
European companies aren’t waiting for global consensus. They’re investing more in Customer Success, digitising faster than North America, and focusing
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Oracle Integration Customer Success Webcast with UCAL & OneGlobe
Oracle Integration Customer Success Webcast with UCAL & OneGlobe
A Real-world Transformation Journey with UCAL Consolidated automation strategy by migrating from UiPath to Oracle Integration In this one-hour webcast, Oracle, UCAL,
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They’re Customers, Not Sheep: Individualizing the Customer Lifecycle at Scale
They’re Customers, Not Sheep: Individualizing the Customer Lifecycle at Scale
In this fireside chat, Totango CEO Keith Frankel and Appcues CEO Ryan Barry will dig into what’s really breaking customer
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DeepTarget Customer Success Webinar – February 2026
DeepTarget Customer Success Webinar – February 2026
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make
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AI in Customer Success: What’s working, what’s not, and what leaders are seeing
AI in Customer Success: What’s working, what’s not, and what leaders are seeing
AI is rapidly making its way into Customer Success teams, but most leaders are still unsure how much value it's
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Overcome the customer relationship meltdown
Overcome the customer relationship meltdown
Too often, legacy CRM systems trap teams in a cycle of manual data wrangling, disconnected tools, and frustrated customers. The
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Rethinking the Sales Playbook: What today’s teams actually need
Rethinking the Sales Playbook: What today’s teams actually need
Sales plans aren’t failing because teams are lazy—they’re failing because the playbooks are outdated. In this candid conversation, Mark Ward,
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Why Customer Insights Never Turn Into Action
Why Customer Insights Never Turn Into Action
The gap between insight and action is solvable...once you understand how scattered knowledge can wreak havoc on execution. Drowning in
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Behind the Data: How Digital Customer Success Is Taking Center Stage in 2026
Behind the Data: How Digital Customer Success Is Taking Center Stage in 2026
In this live session, we’ll go behind freshly released data to unpack what’s really changing, and why digital customer success,
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A.I. Applications for Customer Success
Learn how artificial intelligence can enhance customer service and experience. This workshop focuses on using A.I. tools, like chatbots, to