5 things I’ve learned about hiring Customer Success leaders for $1-$10m ARR Companies

Alan Fecamp, Director of Customer Success & Post Sale at Zeren, sheds light on hiring a VP of Customer Success

Author: Alan Fecamp and Lou-Venice Mijares
Year: 2022
Pages: 26
Publisher: Practical CSM Publications
Format: PDF

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Practical CSM Things I've Learned about hiring Customer Success Leaders

Are you hiring your 1st VP for Customer Success?

You are ready to step up your Customer Success strategy and take on new opportunities. With a team on hand and measurable outcomes in mind, you believe that having someone at a senior level to lead the Customer Success department is the right decision. You may be right with all the value Customer Success has proven to provide! But, you might also be making a terrible decision.

Take a step back for a second. Do you really need a VP of Customer Success?

Alan Fecamp

About Alan Fecamp

Alan Fecamp

Director of Customer Success & Post Sale at Zeren

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Over the last six years, Alan has spent most of his time working with the Customer Success community and has helped many companies build best-in-class teams. Additionally, he has provided hundreds if not thousands of individual job seekers with one-to-one support, training, and coaching around transitioning into and moving onwards within a career in Customer Success Management. Alan is generally considered one of the top “go-to” experts for Customer Success Management recruitment worldwide.

A huge risk requires great consideration

Hiring a VP of Customer Success is not an easy decision. Along with its benefits, it comes with a huge cost and changes within your organization. Sadly, many companies waste resources on scaling up a Customer Success team that is not yet ready to do so. In this comprehensive article, the secrets of million-dollar companies will help you prepare, ensure success, and find the best strategies when hiring a Customer Success leader to scale your Customer Success team.

The 5 things I’ve learned about hiring Customer Success leaders for $1-$10mil ARR Companies aim to help decision-makers prevent loss from making unnecessary mistakes when hiring a Customer Success leader. In this short 26-paged eBook, you will be able to ask the right questions and scale up your Customer Success department with calculated risk from the perspective of a SaaS leadership recruitment leader and Director of Customer Success. It talks about the following:

Practical CSM Identify a Good VP of Customer Success Candidate
Practical CSM book about Hire a VP Customer

Contents

5 Questions to Ask Before Hiring Your First Vice President of Customer Success

✔️ Do you have a solid foundation to support a VP of Customer Success?
✔️ What is the current state of your Customer Success?
✔️ What are the key responsibilities for this role?
✔️ How will you identify a good VP of Customer Success candidate?
✔️ Which roles will be most impacted by hiring a VP of Customer Success?

5 things I’ve learned about hiring Customer Success leaders for $1-$10mil ARR Companies

✔️ Hire a VP of Customer Success who has owned the bus and not just borrowed the keys for a day
✔️ Domain expertise isn’t a priority – the GTM motion of your company is
✔️ Evidence of team collaboration is crucial
✔️ Hire for your company’s anticipated pace and place of growth
✔️ Be sure it’s a VP of Customer Success you need

Watch “The 5 Biggest Mistakes When Hiring your First VP Customer Success” Coffee Bar Conversation with Alan Fecamp and Rick Adams

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5 things I’ve learned about hiring Customer Success leaders for $1-$10mil ARR Companies

Practical CSM Things I've Learned about hiring Customer Success Leaders