The blog
Customer Success articles and videos
Practical ideas on Customer Success Management from Rick Adams and the Practical CSM team: skills, metrics, onboarding, renewals and the career.
The Zero In Formula and Customer Success – Dennis Geelen – Part 1
Let's hear Dennis Geelen and Rick Adams talk about the first part of "The Zero In Formula and Customer Success".
Job Hunting Advice for Customer Success Managers – Alan Fecamp – Part One
Let's hear Alan Fecamp and Rick Adams talk about the first part of "Job Hunting Advice for Customer Success Managers".
Securing Your First Customer Success Management Position
Tips to get your first Customer Success Management job. Our experts will show you how to seize the opportunity and when to act.
Welcome to the Practical CSM Academy
Let us talk about Practical CSM. Here's a brief video discussion about us and what we do on the CS industry!
Preparing for a New Customer Engagement: Part Seven
This section's primary objective is to create the Road Map and use various tools to make the users' journey more comfortable.
Preparing for a New Customer Engagement: Part Six
The major objective of section 6 is to identify information gaps, classify them as planned or unplanned, and create an interaction strategy appropriately.
Preparing for a New Customer Engagement: Part Five
Part 5 aims to help you understand the CSM requirement, the importance of stakeholders, and how to organize your time to understand the project's...
Preparing for a New Customer Engagement: Part Four
Part 4's primary objective is to determine what solution or product will be sold or offered, as well as the process's inputs and outputs.
Preparing for a New Customer Engagement: Part Three
Part 3's principal objective is to undertake an internal handover and investigate customer information.
Preparing for a New Customer Engagement: Part Two
The major objective of part 2 is to comprehend the information and do researchÂ
Preparing for a New Customer Engagement: Part One
Part 1's major objective is to begin preparations and manage time to develop an engagement plan to handle the many processes and information.
The Art and Science of Objection Handling: Part B
In section B of Art and Science of Objection Handling, you will learn the significance of objections and how to handle them.
