The blog

Customer Success articles and videos

Practical ideas on Customer Success Management from Rick Adams and the Practical CSM team: skills, metrics, onboarding, renewals and the career.

Leading CS teams5 min read

Built to Last

Since the end of the Second World War, it is generally accepted that there have been four global recessions, and another may be on...

Onboarding and adoption7 min read

How to Support Change in Your Organization

Strictly speaking, the subtitle for this article is not entirely accurate since doing nothing is an option; it's just not likely to be a...

Leading CS teams4 min read

Scaling Customer Success Teams

Practical CSM discuss about the challenges and solutions in scaling CS Teams. You may read about it here!

Leading CS teams2 min read

Automation in Customer Success

Automation saves time, effort, money, and most importantly, frees up customer-facing time for Customer Success Managers. Read about it here!

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