Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 2
Do the Current Customer Success Software Platforms Have it All Wrong? My podcast guest Jake Sorofman thinks so! Jake
Management vs Leadership – Rants&Musings with Rick Adams
Customer Success Rants and Musings – Management vs. Leadership Key topics include: What is "Leadership"? How leadership creates
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 1
Do the Current Customer Success Software Platforms Have it All Wrong? My podcast guest Jake Sorofman thinks so! Jake
How to calculate the ROI of Customer Success – Rants&Musings with Rick Adams
Customer Success Rants and Musings – How to calculate the ROI of Customer Success Key topics include: What
The Customer Success Profession in 2021 – Remco’s Predictions – Part 3
The Customer Success Profession in 2021 (Part 3) Key topics include: Developing philosophy for Customer Success CS leader's
What value does certification provide? – Rants&Musings with Rick Adams
Customer Success Rants and Musings – What value does certification provide? Key topics include: Enumerating certification value for
The Customer Success Profession in 2021 – Remco’s Predictions – Part 2
The Customer Success Profession in 2021 (Part 2) Key topics include: Professional advice for the Customer Success team
How do you research your customer’s industry? – Rants&Musings with Rick Adams
Customer Success Rants and Musings - How do you research your customer's industry? Key topics include: CSMs task
The Customer Success Profession in 2021 – Remco’s Predictions – Part 1
The Customer Success Profession in 2021 (Part 1) Key topics include: Utilizing community platforms for Customer Success Seven
Customer Success Management and Project Management – Rants&Musings with Rick Adams
Customer Success Rants and Musings - Customer Success Management and Project Management Key topics include: What is a